Avg Resolution (Days)
N/A
KEDB Articles
0
Open Incidents
0
Critical Active
0
Active General Requests
0
Active Licence Requests
0
Top KEDB Needed
Top Issues Trends
TS Incident Trends (By Software)
Department Ticket Trends
My Active Tickets 0
Assigned to you — pending / in progress| ID | Detail | System | Severity | Status | Date |
|---|
Active Support Logs
| ID | Start Time | Project | Code | Requester | System | Software | Detail | Lead | Severity | Status | Actions |
|---|
Active General Support Requests
| ID | Date | Detail | Requester | Lead | Severity | Status |
|---|
Active Licence Support Requests
| ID | Date | Detail | Requester | Lead | Severity | Status |
|---|
Performance Analytics
SLA Achievement
--%
Target: >95%Mean Time to Res.
--h
Goal: <4hBacklog Ratio
0.0
Open/CapKB Usage
--%
LinkedVolume vs. Backlog
KB Coverage by Volume
Efficiency Trend (MTTR)
Technical Support Team Performance
| Team Member | Resolved | Active | Avg MTTR | SLA ≤4h | Share |
|---|
Known Errors Database Registry
Centralized technical documentation for support members.
| ID | System | Software | Error / Symptom | Workaround / Solution | Critical | Owner | Actions |
|---|
Master Support Logs
Complete history of all support incidents (Active & Closed).
| ID | Start | End | Project | Code | Requester | System | Software | Detail | Lead | Severity | Status | Duration |
|---|
Master General Support Requests
All general support submissions.
| ID | Date | Location | Detail | Requester | Lead | Status |
|---|
Licence Support Requests
All licence activation / serial number requests from the portal.
| Source | Date | Requester | Job # | Project | Supervisor | Software | Serial / Detail | Status |
|---|
Testing Lab
Lab Equipment & Workstations
| Component | Status |
|---|
Job Simulation
Simulation Keys & Drives
| Component | Status |
|---|
Technical Reference Library
Technical Support Team
Performance Report
MCS Technical Support Hub
Overview
System Breakdown
| System | Total | Resolved | Open | Critical | High | Avg MTTR (h) | Resolution % | KEDB Entries |
|---|
Severity Distribution
Monthly Ticket Trend
Team Performance
| Engineer | Total | Resolved | Open | Resolved % | Avg MTTR (h) |
|---|
KEDB Knowledge Base Summary
Portal Ticket Monitor
| Submitted | Contact | Type / Project | System / Software | Severity | Assigned To | Waiting | Status / Ticket | Description |
|---|
Settings
Technical Support Team
| Name | Role | Accepts |
|---|
Technical Reference Library
| Category | Title | Link |
|---|
Testing Lab
| Item | Status |
|---|
Job Simulation
| Item | Status |
|---|
AI Chatbot Settings
Loading…AI Knowledge Base
Upload TXT manuals — the AI will structure and index them
| Filename | Chunks | Size | Uploaded | |
|---|---|---|---|---|
| No documents yet | ||||
Systems & Software
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Portal AI Chat History
Full conversations external users had with the AI before submitting a portal ticket.
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AI Knowledge Export
Export all KEDB entries, support tickets, and indexed documentation into a single file to share with another AI assistant as context.
The Markdown file is best for pasting into Claude, ChatGPT, or any AI chat as context. JSON is better for programmatic use or RAG pipelines.
AI Chat History
Recent AI assistant conversations (stored server-side).
| Time | Question | Answer |
|---|---|---|
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